Creative Alternatives . . . 'The natural choice.'


Privacy
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) Our company policy is we will NEVER supply any of your details to any other company. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not email you in the future unless you have given us your consent, or if you submitted your details prior to this option, you will be given the chance to unsubscribe from our mailing list via a link on any e-mail sent to you. In accordance with the Privacy & Electronic Communications Act passed into law 11 Dec 03) - "We do not send random marketing emails to personal email addresses (spam)" The type of information we will collect about you includes: - Name - Address - Phone number - email address - credit/debit card details We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

Dispatch
When you place an order online, you will receive an e-mail confirmation containing your order details. Payment will be authorized from your account. We try to dispatch all orders as quickly as possible either the same or following working day, however, delays to occur sometimes due to stock shortage or delays in postal or courier services. (Please Note: Saturday and Sunday and Bank Holidays are not working days). If you have not received your goods within 10 days after your order has been placed then please contact us via phone or e-mail with your order details: info@creativealternatives.co.uk. If you fail to inform us that you have not received your order within one month of the order date and your order status is shipped we will not be able to resend or refund the order.

Returns Policy
If breakages occur in transit, we will gladly exchange the affected goods. The procedure is as follows: Inform Creative Alternatives as soon as you receive a product that is broken (It is important that you do this as soon as you can).

Add to Cart
When you have found the product you require, click the 'add to cart' for that product. Some products may have a variety of options (for example - different sizes.You will need to select the option you want BEFORE clicking 'add to cart'). This does not commit you to purchase - it only places the product in your shopping cart so that you are free to continue shopping without having placed your order.

View shopping cart
At any time you can view the goods in your shopping cart by clicking the "View Cart" button at the top of the page. Your shopping cart will show all items you have added, the price of each item and the total price of all the goods selected. Click on your browser's 'back' button to leave your shopping cart and you will return to the page you were last viewing. From this view you will also have the option to go direct to the checkout.

Add or Delete
You can add or delete items in your shopping cart at any time. Instructions are given in the shopping cart screen.

Alternative Ways to Order and Pay
Although ordering goods from this website is secure, some customers still prefer not to give credit or debit card details over the internet. Other customers prefer to send us an order together with a cheque or postal order. Please note that orders will be dispatched once payment has cleared.
Full details of your rights as a consumer can be found at the following locations at http://www.tradingstandards.gov.uk where you will find a full list of advice leaflets. These leaflets give you guidance with regard to goods purchased. The rights that you have as above are in no way affected by further provisions you also have with regard to distance selling.

Medical Claims
Our web pages are not intended to recommend any supplement as a drug, or as a cure for specific illnesses or conditions, nor as a product to eliminate diseases or other medical conditions or complications. We make no medical claims as to the benefits of any of the products to improve medical conditions.
Each person is different, and the way one person reacts to a particular nutritional supplements may be significantly different from another. You should always consult your healthcare practitioner if you have any doubts about nutrition and health problems.

Food Supplement labelling
(What we are allowed to say about products on this site.)
Supplements on this site are classed as “food supplements” NOT as “medicine”. There are strict guidelines that must be adhered to when describing the beneficial effects of food supplements. Amongst these are that it is not allowable to suggest that it can treat, cure or alleviate any health condition. Thus we are only able to advise you of symptoms of any health condition with regard to which the product may be beneficial. Whilst we try to give you the fullest information possible, we are only permitted to say that the product “may” have “beneficial” effects on symptoms of health conditions or on specific parts of the body but not the health condition itself. Thus, you will see the expressions “may” and “beneficial” used consistently in any the information presented.